Frequently Asked Questions
Frequently Asked Questions
How do I personalize my necklace?
Select the available letter, name, birth flower, color, or other personalization option on the product page before adding the item to your cart. Please review your selection carefully before completing your order.
Can I change my personalization after ordering?
Contact us as soon as possible if you need to correct your personalization. We will try to help, but changes cannot be guaranteed once production or order processing has started.
Are all products personalized?
No. Only products clearly marked as personalized include customization options. Some symbolic and nature-inspired necklaces are sold with the fixed design shown on the product page.
What materials are used in your jewelry?
Materials and finishes may vary between designs. Please check the description and product details on each product page for the most accurate information.
How should I care for my jewelry?
Keep your jewelry away from water, perfume, lotions, household chemicals, and prolonged moisture. Store it separately in a dry place and gently clean it with a soft cloth after wearing.
How long does order preparation take?
Preparation times may vary depending on the product and whether personalization is required. Personalized pieces can require additional processing time. Current estimates are shown during your order experience or provided with your order updates.
How can I track my order?
When tracking is available, you will receive shipping information at the email address used during checkout. Please allow time for the carrier’s tracking system to update.
Can I return a personalized product?
Because personalized products are created specifically for the customer, they may have different return conditions from standard products. Please review our Refund Policy before ordering or contact us if there is a problem with your item.
What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging. Our support team will review the issue and help determine the appropriate solution.
How can I contact Tiger XL Jewelry?
Use the Contact page on our website and include your order number when asking about an existing order. We will respond as soon as possible.