Frequently Asked Questions
Answers to the questions we get most often. If yours isn't here, contact us — we reply within one business day, Monday to Friday.
Personalization
How do I personalize my necklace?
Choose your letter, name, birth flower, finish or other option on the product page before adding the item to your cart. Please review your spelling carefully — personalized pieces are made to order and produced exactly as entered.
Can I change my personalization after ordering?
Contact us as soon as possible with your order number. We will do our best, but changes cannot be guaranteed once production has started.
Are all products personalized?
No. Only products marked as personalized include customization options. Our symbolic and nature-inspired necklaces are sold with the fixed design shown on the product page.
Materials and Care
What are your pieces made of?
Our jewelry is 925 sterling silver, finished in 18K gold plating, 18K rose gold plating, or left as polished sterling silver. Check each product page for the finishes available on that design.
How should I care for my jewelry?
Keep it away from water, perfume, lotion and household chemicals. Store it separately in a dry place, and wipe it gently with a soft cloth after wearing. Plated finishes last considerably longer with this care.
Orders and Shipping
How long does my order take?
Pieces are made ready in 1–3 business days, then shipped. Personalized items sit at the longer end of that range. Shipping within the United States is free on every order.
How can I track my order?
You will receive tracking information at the email address you used at checkout once your order ships. Allow a day or so for the carrier's system to begin updating.
Where do you ship?
We currently ship within the United States only.
Returns and Problems
Can I return a personalized product?
Personalized pieces are made specifically for you, so they follow different return conditions from our standard designs. Please read our Refund Policy before ordering, and contact us if there is a problem with your item.
My order arrived damaged or incorrect. What now?
Write to us promptly with your order number and clear photographs of the item and its packaging. We will review it and make it right.
Still Need Help?
Use our contact form or email hello@tigerxljewelry.com. If your message is about an existing order, include your order number and the email address you used at checkout so we can help you faster.