Refund policy
Refund Policy
Returns
We accept return requests for eligible non-personalized products within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging. Proof of purchase is required.
Please contact us before returning any product. Items sent back without prior approval may not be accepted.
Personalized Products
Personalized, customized, and made-to-order products cannot normally be returned or exchanged because they are created specifically according to the customer’s selections.
Please review names, initials, letters, colors, birth flowers, and other personalization details carefully before placing your order.
Personalized products may only be eligible for replacement or another appropriate solution if they arrive damaged, defective, or different from the personalization details submitted with the order.
Damaged or Incorrect Items
Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with:
-
Your order number
-
A description of the problem
-
Clear photographs of the product and packaging
We will review the issue and provide an appropriate solution when the claim is approved.
Non-Returnable Items
The following items cannot normally be returned:
-
Personalized or customized products
-
Items showing signs of wear or damage caused after delivery
-
Items returned without prior approval
-
Items without their original packaging
-
Gift cards, if applicable
Exchanges
The fastest way to receive a different eligible item is to request a return and place a new order after the return has been approved. Personalized items cannot normally be exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by applicable law.
Refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order. Cancellation cannot be guaranteed after processing or production has started. Personalized orders cannot be cancelled once customization or production has begun.
Contact Us
To request a return or report a problem with an order, please use the Contact page on our website and include your order number.