Shipping policy
Shipping Policy
Where We Ship
We currently ship within the United States only. We do not offer
international shipping at this time.
Orders are prepared and dispatched from our fulfillment location in
New York, NY.
Shipping Rates
Free standard shipping on all orders within the United States. There is
no minimum order value. The applicable shipping method is shown at
checkout before you complete your purchase.
Order Processing
Orders are prepared within 1-3 business days after payment confirmation.
Personalized products may require the full processing period because they
are prepared according to the selected customization details.
Please review all personalization details and your shipping address
carefully before completing your purchase. If you notice an error, contact
us as soon as possible. Changes cannot be guaranteed once an order has
entered production or been shipped.
Estimated Delivery
After your order has been prepared and dispatched, estimated delivery
usually takes 2-4 business days.
The total estimated time from placing an order to delivery is approximately
3-7 business days. Business days do not include weekends or public holidays.
Delivery estimates are not guaranteed. Carrier delays, severe weather,
public holidays, incorrect address information, and other circumstances
outside our control may affect delivery times.
Order Tracking
When tracking is available, tracking information will be sent to the email
address provided at checkout. Please allow time for the carrier's system to
update after receiving your tracking number.
Address Changes
Customers are responsible for providing a complete and accurate delivery
address. Contact us immediately if an address needs to be corrected. We
cannot guarantee changes after processing has started and cannot accept
responsibility for orders delivered to an incorrectly submitted address.
Delayed, Lost, or Damaged Orders
If your tracking information has not updated or your order appears delayed,
please contact us with your order number. If an order arrives damaged,
contact us promptly and include clear photographs of the product and
packaging so we can review the issue.
Contact Us
If you have questions about shipping or an existing order, email us at
hello@tigerxljewelry.com or use the Contact page on our website. Please
include your order number.
Tiger XL Jewelry
30 N Gould St, Sheridan, WY 82801, United States
hello@tigerxljewelry.com · +1 307 735 3510
Monday-Friday, 9:00 AM - 5:00 PM (ET)