Shipping policy

Shipping Policy

Order Processing

Orders are prepared within 1–3 business days after payment confirmation. Personalized products may require the full processing period because they are prepared according to the selected customization details.

Please review all personalization details and your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible. Changes cannot be guaranteed once an order has entered production or been shipped.

Estimated Delivery

After your order has been prepared and dispatched, estimated delivery usually takes 2–4 business days.

The total estimated time from placing an order to delivery is approximately 3–7 business days. Business days do not include weekends or public holidays.

Delivery estimates are not guaranteed. Carrier delays, severe weather, public holidays, customs procedures, incorrect address information, and other circumstances outside our control may affect delivery times.

Shipping Rates

Available shipping methods and applicable costs are displayed during checkout based on the destination and order details.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier’s system to update after receiving your tracking number.

Address Changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing has started and cannot accept responsibility for orders delivered to an incorrectly submitted address.

International Orders

International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Delayed, Lost, or Damaged Orders

If your tracking information has not updated or your order appears delayed, please contact us with your order number. If an order arrives damaged, contact us promptly and include clear photographs of the product and packaging so we can review the issue.

Contact Us

If you have questions about shipping or an existing order, please use the Contact page on our website and include your order number.